Privacy policy

Privacy Policy

Last updated: October 2026

This Privacy Policy explains how PrintPal ("we", "us") collects, uses, and shares your personal information when you visit or make a purchase from tryprintpal.com (the "Site").

Information we collect

Information you give us: When you place an order, we collect your name, email address, shipping and billing address, phone number, and payment details. Payment information is processed securely by our payment providers and is never stored on our servers.

Information collected automatically: When you browse the Site, we automatically collect your IP address, browser type, device information, time zone, pages viewed, and how you interact with the Site. We collect this using cookies, pixels, and similar technologies.

How we use your information

We use your information to:

  • Process, fulfil, and ship your orders, and send order confirmations and tracking updates
  • Communicate with you about your order and respond to support requests
  • Screen orders for fraud and risk
  • Send marketing emails, where you've opted in (you can unsubscribe at any time)
  • Improve and optimise the Site and measure the effectiveness of our advertising

Sharing your information

We share your information with trusted third parties only as needed to run our business:

  • Shopify, which powers our online store
  • Our fulfilment and shipping partners, who receive your name and address to deliver your order
  • Payment processors, to complete your transaction
  • Email and marketing platforms, to send you communications you've requested
  • Advertising and analytics partners (including Meta, TikTok, and Google), who may use cookies and pixels to show you relevant ads and help us understand how our ads perform

We may also share information to comply with laws, respond to lawful requests, or protect our rights.

We do not sell your personal information for money. Some sharing with advertising partners may be considered a "sale" or "sharing" under certain US state laws — see your rights below.

Cookies and tracking

We use cookies and pixels to keep your cart working, remember your preferences, analyse traffic, and deliver targeted advertising. You can control cookies through your browser settings. To opt out of interest-based advertising, visit https://optout.aboutads.info.

Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, to opt out of targeted advertising or the "sale" or "sharing" of your data, and to not be discriminated against for exercising these rights.

To exercise any of these rights, email us at support@tryprintpal.com. We'll respond within 45 days. You may also use the "Do Not Sell or Share My Personal Information" link in our footer.

Data retention

We keep your order information for our records unless and until you ask us to delete it. Marketing data is kept until you unsubscribe.

Children

Our products are designed for children, but the Site is intended for purchase by adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, contact us and we'll delete it.

Changes

We may update this policy from time to time. Changes will be posted here with an updated date.

Contact

PrintPal
support@tryprintpal.com