Refund policy

30-Day Money-Back Guarantee

We want your child to love their PrintPal. If you're not completely happy for any reason, you have 30 days from the date of delivery to request a refund or replacement.

How to start a return
Email us at support@tryprintpal.com with your order number and a short note about the issue. We'll reply within 24 hours with instructions. No forms, no hoops.

Conditions
Items should be returned in their original packaging where possible. If the product arrived damaged or faulty, send us a photo and we'll ship a replacement or refund you immediately — no need to return it.

Refunds
Once your return is approved, refunds are issued to your original payment method within 3–5 business days. Your bank may take a few additional days to show it.

Exchanges
Want the other paper style instead? Just let us know and we'll sort it.

Non-returnable items
Opened consumables (paper rolls) can't be returned unless faulty.

Questions? support@tryprintpal.com